Shipping & Delivery Policy

Last Updated: August 25, 2026

At Bennie Innovations, we are committed to getting your solar security cameras, smart-home devices, and accessories to you safely, securely, and as quickly as possible.

We currently offer delivery within Ghana, selected countries across Africa, and international destinations where our shipping partners are able to provide service.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During major promotions, holidays, product launches, or periods of unusually high demand, processing may take longer. If there is a significant delay, we will contact you using the information provided with your order.

2. Delivery Within Ghana

We deliver to major cities and regions throughout Ghana.

Estimated delivery times are:

• Accra and surrounding areas: approximately 1–2 business days

• Other major cities and regions: approximately 2–5 business days

• Remote or difficult-to-reach locations: delivery may take additional time

Delivery times are estimates and may vary depending on the customer's location, courier availability, weather, holidays, road conditions, and other circumstances outside our control.

Where available, customers will receive tracking information after their order has been dispatched.

3. Delivery Across Africa

Bennie Innovations may offer delivery to selected African countries depending on product availability, courier coverage, shipping costs, and destination requirements.

Estimated international African delivery times are generally 3–10 business days after dispatch, but actual delivery times may vary.

Some destinations may require additional customs processing, documentation, duties, or taxes.

Before placing an international order, customers may contact our support team to confirm whether delivery is available to their country.

4. International Shipping

We may ship eligible products to customers outside Africa through available international courier services.

International delivery times vary depending on the destination, shipping method, customs clearance, and local delivery provider.

International customers should understand that delivery estimates are not guaranteed delivery dates.

For international shipments, customs authorities may require additional documentation or information before a package can be released.

5. Shipping Charges

Shipping charges are calculated based on factors including:

• Delivery destination

• Package weight and dimensions

• Shipping method

• Number of products ordered

• Courier rates

• International shipping requirements

The applicable shipping fee will be displayed at checkout whenever automatic shipping calculation is available.

For destinations where shipping cannot be calculated automatically, our team may contact the customer with the available shipping options and applicable charges.

6. Customs Duties, Taxes & Import Fees

For orders shipped outside Ghana, the customer may be responsible for applicable:

• Import duties

• Customs fees

• VAT or other taxes

• Clearance charges

• Local government fees

• Other destination-country charges

These charges are determined by the destination country and are generally outside the control of Bennie Innovations.

Unless specifically stated otherwise at checkout or in writing by Bennie Innovations, international prices do not include destination-country customs duties and taxes.

7. Order Tracking

When tracking is available, customers will receive tracking information by email, SMS, WhatsApp, or another contact method provided during checkout.

Customers are responsible for providing accurate delivery information, including:

• Full name

• Telephone number

• Email address

• Complete delivery address

• City/region

• Apartment, building, or landmark information where applicable

Accurate contact information helps our courier partners complete delivery successfully.

8. Failed Delivery Attempts

If a delivery cannot be completed because the customer:

• Provided an incorrect address

• Provided an incomplete address

• Was unavailable to receive the package

• Failed to respond to the courier

• Refused the package

• Failed to pay applicable customs or delivery charges

additional delivery charges may apply.

If a package is returned to Bennie Innovations because of an unsuccessful delivery, the customer may be responsible for the cost of reshipping the order.

9. Delivery to Remote Locations

Certain rural, remote, island, or difficult-to-access locations may require additional delivery time or additional shipping charges.

Where additional charges apply, we will communicate them to the customer before dispatch whenever reasonably possible.

10. Damaged Packages

We take care to package products securely before dispatch.

If your package appears seriously damaged when delivered, please notify the courier immediately where possible and contact Bennie Innovations as soon as possible.

Customers should provide photographs or videos of:

• The shipping package

• The shipping label

• Any visible damage

• The product and packaging inside

This information may be required when investigating a shipping or damage claim.

11. Lost or Delayed Shipments

If your order appears to be delayed or lost during transit, please contact us with your order number.

We will work with the relevant courier or shipping provider to investigate the shipment.

Delivery delays caused by customs, weather, natural disasters, transportation disruptions, strikes, public holidays, incorrect customer information, or other circumstances outside our reasonable control may take additional time to resolve.

12. Products Requiring Special Handling

Some solar cameras, batteries, electronic devices, or other products may be subject to transportation and courier restrictions.

Shipping options may therefore vary depending on the product and destination.

If a particular shipping method is unavailable for your order, Bennie Innovations may contact you with an alternative shipping option.

13. Order Changes

Once an order has been dispatched, we may not be able to change the delivery address.

If you need to change your delivery information, please contact us as soon as possible after placing your order.

We cannot guarantee that address changes can be made before dispatch.

14. Free Shipping

When Bennie Innovations offers a free-shipping promotion, the promotion will specify the eligible products, locations, minimum order value, and applicable terms.

Free shipping promotions may not apply to remote locations, oversized products, international destinations, or other excluded areas unless specifically stated.

15. Delivery Confirmation

An order may be considered delivered when the courier's tracking system confirms delivery to the address or recipient provided with the order.

Customers should ensure that someone is available to receive high-value products such as security cameras, solar systems, and smart-home devices.

16. Contact Us

If you have questions about shipping or delivery, please contact Bennie Innovations through the customer support information provided on our website.

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

Bennie Innovations

Smart Security. Smarter Living.

We appreciate your business and look forward to delivering reliable smart-home and security technology to you.